Breeding Licences and Breeder Directory

• Breeding Licences on Pets4Homes
• The Pets4Homes Breeder Directory
• How do we enable compliance with licensing requirements?

Protecting Animal Welfare

• How do we maintain a safe environment online?
• Which animals may not be advertised?
• Advice for buying and advertising pets
• Minimum age requirements for pets

Information for Authorities

• Send a Data Processing Agreement
• How can we work together?

Pet Checklists - Before You Buy

• Puppy/Dog Checklist
• Kitten/Cat Checklist
• Bird Checklist
• Fish Checklist
• Horse Checklist

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Pet Payments Overview

• Pet Payments FAQ
• Pet Payments Guarantee
• Pet Payments Benefits
• Pet Payments Terms

How to Use Pet Payments

• Making Pet Payments (Buyers)
• ​Receiving Pet Payments (Sellers)

Help with Pet Payments

• ID Verification for Pet Payments
• Making a Claim: Pets4Home Guarantee
• Cancelling a Pet Payment
• I used the old deposit system, what is different with Pet Payments?

ID Verification

• Verifying Your Identity
• My ID Has Been Rejected

Your Account and Adverts

• Creating an Account
• Creating an Advert
• Managing Your Account
• Managing Your Adverts
• Listing Fees and Boosted Adverts

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Browsing Adverts

• Searching for Listings
• Favourite Adverts
• Saved Search Alerts

Communication

• Contacting Users
• Email Notification and Chat Issues
• Buyer Profiles

Technical Issues

• Reporting a Bug
• Browser Issues
• I have forgotten my password
• Enabling Two-Factor Authentication (2FA) on your account

Reporting Users / Adverts

• How do I report a user or listing?
• Do you suspect an animal welfare issue?
• Are you the victim of a scam or fraud?

Rules for Adverts and Accounts

• Why has my advert been blocked?
• Why has my account been blocked?

Staying Safe and Common Scams

• Avoiding Common Pitfalls and Risks
• Phishing Scams