TABLE OF CONTENTS
- How do I contact a seller?
- How do I know if my messages are sending?
- Can I delete chat conversations?
- How do I block a user in chat?
- Reasons why messages may not be sent
- Spam and Abuse
- Common Issues
How do I contact a seller?
There are two ways you can contact a seller regarding their advert:
- Contact via the Pets4Homes Chat
This is option is available for all users.
This is the recommended way to contact sellers and the only way to use Pet Payments. Many sellers prefer chat intros before exchanging contact details. You will be able to see all your conversations with sellers by clicking the mail icon in the top right corner:
How do I know if my messages are sending?
A tick under your message indicates that your message has been sent to the other person but not read yet. The date and time say when the message was sent. You can tap the message to see whether it has been delivered or not.
A profile picture under your latest message indicates that the receiver has read your message.
You can also look in the list of chat messages.
- One tick indicates your message has been sent
- Two grey ticks indicate your message has been delivered but not read
- Two green ticks indicate the receiver has read your message.
Can I delete chat conversations?
If you have used Pet Payments with another user you won’t be able to delete the conversation.
Sometimes, you may wish to tidy up your chat list and remove conversations that aren’t going to go anywhere. For example, if you decided someone wasn’t able to offer a suitable home for your pet or you’ve found out that a breeder no longer has any pets available. You can remove a conversation from your inbox by following these steps:
Go to the relevant chat thread
Click the cog and select "Delete conversation", and confirm you wish to delete the thread.
Refresh the page, and you will find that the conversation has been removed from your list. It will, however, still appear in the other person's chat list. If the other person sends you another message, you will still receive it but you won’t be able to see the previous chat history from before you deleted the message.
How do I block a user in chat?
We have many measures in place to ensure our chat is a pleasant, safe, and happy space where people can discuss the rehoming of a pet. However, you may wish to block a particular person from contacting you.
You can do this in the following way:
Go to the chat thread between you and the user you wish to block
Click the block cog and select ‘Block user’
Confirm you wish to block the user
You will see a ‘blocked’ sign on that user and you will no longer receive messages from them
If you are blocking someone due to a suspected scam, abuse, or because of a pet welfare issue, please also report the user to Pets4Homes so we can help protect other people and pets. You can do this by clicking the person icon and selecting report user.
Does the user know I blocked them?
No, they will not know that you have blocked them.
How do I unblock a user in chat?
If you wish to unblock your a user in chat, take the following steps:
Go to the chat thread between you and the user you wish to unblock
Click the cog and select 'unblock user.'
Confirm you wish to unblock the user, by clicking on 'confirm blocking'
You will see that the ‘blocked’ sign on that user has been removed and you can now continue to send and receive messages from them.
Reasons why messages may not be sent
There are a few reasons why your message may not have been sent. Here are a few examples:
- The details in your message contain blacklisted information.
- Your IP location is on a blacklist, for example if your country has been identified as a common place from where scams are usually sent.
Spam and Abuse
If you have received spam or abusive messages in regards to your interactions with users on Pets4Homes, we are sorry to hear about this. Please follow the instructions below so that we can ensure it will not happen again.
Report the sender to us
In order to review the details of the spam/abusive message you have received, we would be grateful if you could report the user who sent you the messages using the report button in the chat. If you have received spam messages from someone claiming to be representing Pets4Homes, please see this article.
Block the sender
As described above, you can block any user to stop receiving their messages.
Contact your local police
If you have serious concerns to your safety after receiving threatening and abusive messages, we advise that you contact your local police. We are able to liaise with the police and provide any data we can to assist with their enquiries.
Common Issues
Please see our designated page for chat issues.
If you are reporting a bug, please see the related article.